Refund & Return Policy

1. Fresh Food & Grocery Standards

Due to USDA food safety and public health regulations, perishable foods, opened condiments, refrigerated dairy, and baked confections cannot be physically returned once delivered.

However, our customer satisfaction guarantee ensures that if any product reaches you in an unsatisfactory condition, damaged, or spoiled, we will promptly issue a refund or send a complimentary replacement.

2. Damaged or Compromised Shipments

If your package is damaged during transit or contains defective items:

1. Notify us within 48 hours of delivery.
2. Take clear photographs of the shipping carton and damaged products.
3. Email details to orders@grandbazaarfood.com with your order number.

3. Refund Processing

Approved refunds are credited directly back to the original credit or debit card via Stripe. Funds typically reflect in your bank or card account within 3 to 5 business days depending on your financial institution.

4. Order Cancellations

Because we pack grocery orders swiftly, cancellation requests must be received within 2 hours of order placement by calling 973-866-6818. Once an order has been labeled and transferred to the carrier, it cannot be recalled.